Last Updated: February 28, 2025
Welcome to BRONZE GLOW PERSONAL CARE CENTER L.L.C (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website https://www.spabronzedxb.com/ (“Website”) and our booking platform https://booking.spabronzedxb.com/ (“Booking Site”), collectively referred to as the “Services.” By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please refrain from using our Services.
Our company is located at G-6 Crystal Tower, Al Asayel Street – Dubai Fountain St – Dubai, United Arab Emirates. You can contact us at [email protected].
1. General Website Use
1.1 Acceptance of Terms
By accessing or using our Website, you agree to these Terms. We reserve the right to update these Terms at any time, with changes becoming effective immediately upon posting on the Website.
1.2 Permitted Use
You may use the Website for lawful purposes, including accessing information about our services. You agree not to:
- Engage in illegal activities;
- Disrupt or interfere with the Website or its servers;
- Attempt unauthorized access to any part of the Website;
- Use automated devices, scripts, or bots to access or scrape content;
- Introduce viruses, malware, or other harmful code.
1.3 Intellectual Property
All content on the Website, including text, images, logos, and designs, is owned by BRONZE GLOW PERSONAL CARE CENTER L.L.C or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify this content without our prior written consent.
1.4 Third-Party Links
The Website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites, and your use of them is at your own risk.
1.5 Disclaimer
The Website is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free access and are not liable for any damages arising from your use of the Website.
2. Booking Terms and Conditions
2.1 Booking Process
You can book services through our Booking Site by selecting a service, date, and time, providing accurate contact information, and completing payment. A confirmation email will be sent upon successful booking.
2.2 Payment Terms
Full payment is required at the time of booking via accepted payment methods (e.g., credit/debit cards or other electronic payment options specified on the Booking Site). Prices are in UAE Dirhams (AED) and include applicable taxes unless stated otherwise.
2.3 Cancellation and Refund Policy
Cancellations by You:
- Cancellations made at least 24 hours before the scheduled service time qualify for a full refund.
- Cancellations within 24 hours will incur a 50% service charge.
- No refunds will be provided for cancellations made within 2 hours of the appointment or for no-shows.
- Refunds will be processed using the same payment method and may take up to 15 working days.
Cancellations by Us:
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., staff illness, equipment failure). We will notify you as soon as possible and offer a rescheduled appointment or a full refund, processed within 15 working days.
2.4 Arrival and Late Policy
Please arrive 15 minutes before your appointment to complete any necessary paperwork. Late arrivals may result in reduced service time without a refund for the unrendered portion.
2.5 Age Restrictions
Our services are available only to individuals aged 18 and above. Minors under 18 must be accompanied by a parent or legal guardian during the service.
2.6 Dress Code and Conduct
Wear comfortable, adjustable clothing suitable for spa services. Towels and robes will be provided. We reserve the right to refuse service to anyone displaying inappropriate behavior or failing to follow staff instructions.
2.7 Health and Safety
It is your responsibility to inform us of any allergies, skin conditions, or health issues before your appointment. You must disclose relevant health conditions during booking or upon arrival. We reserve the right to refuse or modify services if necessary for safety reasons. We are not liable for adverse reactions due to undisclosed health conditions.
2.8 Limitation of Liability
To the fullest extent permitted by UAE law, our liability for any claim arising from our services (including negligence or breach of contract) is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or intangible losses, except in cases of gross negligence or willful misconduct.
2.9 Complaints
If you are dissatisfied with a service, please inform our staff immediately or email us at [email protected] within 48 hours. We will address your concern promptly.
3. Privacy
Your personal information is handled in accordance with our Privacy Policy, available at https://www.spabronzedxb.com/privacy-policy/. By using our Services, you consent to the collection and use of your data as described in the Privacy Policy.
4. Changes to Terms
We may modify these Terms at any time. Updates will be posted on the Website and Booking Site. Your continued use of the Services after such updates constitutes acceptance of the revised Terms.
5. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.
6. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
BRONZE GLOW PERSONAL CARE CENTER L.L.C
G-6 Crystal Tower, Al Asayel Street – Dubai Fountain St – Dubai, United Arab Emirates
Email: [email protected]